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Rakib Hasan
Jun 12, 2022
In Welcome to the Forum
In order to understand the use of front-line IT systems, I went to a store to investigate over the weekend. This is a traditional offline store that provides moxibustion and other executive list health care services. We are greeted by a capable middle-aged store manager. As soon as she sat down, she praised the new employee-side APP, saying that she can executive list now see real-time data such as passenger flow and sales revenue every day, which is of great help to store operations. Turning things around, she said: "It would be great if you could view the data of service items, such as how much a customer purchased for a certain item in the past year, how many times executive list it repurchased, and at what point in time. Wait, these data will help us better recommend services to customers.” I was secretly happy. You must know that a year ago, the store manager did not have the awareness of refined operations, and only knew that when the end of the month executive list was approaching, she urged the sales staff to sell project cards; now, she has been able to take the initiative to put forward the needs of digital operations. In the past, this company has also carried out refined operations reforms, and each store even arranged for administrative personnel to collect operational executive list data; however, data with poor timeliness, many errors and omissions, as well as the laborious and inconvenient Excel reports, made this game difficult. Change is difficult, and eventually even the COO acquiesced in the failure of the change. Until last year, we integrated collaborative office, customer service, store operation and data analysis into the employee APP. After a year of promotion and iteration, both employees and management have accepted the new platform, which not executive list only reduced the administrative staff of each store, but also successfully implemented refined operations. The evolution of this store manager is just a small thing that happens every day in this world; however, it symbolizes a profound change: the promotion of organizational upgrading no longer only executive list requires the cheering of the top executives of the enterprise, but also requires every The active cooperation of an employee.
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Rakib Hasan

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